Reviews For Sport Clips Haircuts of West Chester - Beckett Commons

I always get great service at the Beckett Commons locations. Nikole is very customer-focused and the quality of her work is exceptional. Stylists like Nikole who always go the extra mile is what keeps the clients coming back.

Reply from Sport Clips Haircuts of West Chester - Beckett Commons:
Thank you for your feedback. We are glad you had a great experience. We look forward to seeing you again real soon.

I was in last week to get my hair cut, highlighted and my eyebrows waxed, it was an amazing experience!! Melanie is a ROCKSTAR!!! She did an amazing job on my hair I love it and my eyebrows look amazing, I have gotten so many compliments. By far the best experience I have had in a long time. Everyone there was friendly and attentive. I highly recommend, I defiantly will be going back!!

Reply from Sport Clips Haircuts of West Chester - Beckett Commons:
Thank you for your feedback. We are glad you had a great experience. We look forward to seeing you again real soon.

This happened yesterday on 2/13/21, about 1230ish, when I found this place along my drive. I go in and there is already a full house (5 people already sitting in lobby, and about 4-5 in chairs). Mind you I’ve never been there before, so I read the sign and it says to sanitize before signing in. I did just that and have a seat. The stylists are getting people in and out.. An older guys walks in and tells everyone his daughter works here.. he attempts to sign in and finally did so and sat down.. A father and son got in and out.. A few other ethnicities were in and out.. I get a text messages @1250 stating that “Your Stylist is estimated to be ready within 15 minutes. Please tell us when you have arrived. We look forward to your Championship Haircut Experience”. I’m thinking great I’m up next when the establishment has cleared out of customers. It’s 105 and 2 young Caucasians walk-in, sign in and sit down.. I look up and one of the stylist (didn’t catch her name) pulsa the boys up to the desk, telling them that they’re next.. so I step in and ask, did they have an appointment or something because you’ve cleared the place and now you’re telling me these boys are next?? Help me understand that? She proceeds to tell me that they were on a waiting list and did I sign in online. I explained to her that I’ve never been there before and NO ONE has come up to say anything to about anything. She didn’t know if I was a secret shopper or anything. I wish that I could give you all ZERO stars because if you couldn’t tell, I was the ONLY Black American in there. 8200 Princeton Glendale Rd in West Chester Township, OH. Customer service is definitely required and should be taught or at least audited.

Reply from Sport Clips Haircuts of West Chester - Beckett Commons:
Thank you for letting us know about your recent experience. We certainly apologize that we did not meet and exceed your expectations. We want to make sure this does not happen again. Please email us at Mens.haircuts@ohsclips.com with further details. Thank you.