Reviews For Sport Clips Haircuts of West Chester - Beckett Commons

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1 rating

This happened yesterday on 2/13/21, about 1230ish, when I found this place along my drive. I go in and there is already a full house (5 people already sitting in lobby, and about 4-5 in chairs). Mind you I’ve never been there before, so I read the sign and it says to sanitize before signing in. I did just that and have a seat. The stylists are getting people in and out.. An older guys walks in and tells everyone his daughter works here.. he attempts to sign in and finally did so and sat down.. A father and son got in and out.. A few other ethnicities were in and out.. I get a text messages @1250 stating that “Your Stylist is estimated to be ready within 15 minutes. Please tell us when you have arrived. We look forward to your Championship Haircut Experience”. I’m thinking great I’m up next when the establishment has cleared out of customers. It’s 105 and 2 young Caucasians walk-in, sign in and sit down.. I look up and one of the stylist (didn’t catch her name) pulsa the boys up to the desk, telling them that they’re next.. so I step in and ask, did they have an appointment or something because you’ve cleared the place and now you’re telling me these boys are next?? Help me understand that? She proceeds to tell me that they were on a waiting list and did I sign in online. I explained to her that I’ve never been there before and NO ONE has come up to say anything to about anything. She didn’t know if I was a secret shopper or anything. I wish that I could give you all ZERO stars because if you couldn’t tell, I was the ONLY Black American in there. 8200 Princeton Glendale Rd in West Chester Township, OH. Customer service is definitely required and should be taught or at least audited.

Reply from Sport Clips Haircuts of West Chester - Beckett Commons:
Thank you for letting us know about your recent experience. We certainly apologize that we did not meet and exceed your expectations. We want to make sure this does not happen again. Please email us at Mens.haircuts@ohsclips.com with further details. Thank you.

1 rating

Mica - great haircuts! However, today when I arrived the receptionist person (don't know who) literally yelled at me like I was a child, in some way no customer on this planet should ever be spoken to. Loud and public, shouting at me across the room because her app didn't work right or something !! Crazy.... She clearly was having a bad day and took it out on me, lord knows why? I got up and left. Could not be in the same room as that person. How rude can you possibly be and still keep clients coming in ?? Let me know if Mica works in any other stores so I can go there instead. Beckett Commons is now on my "never go there again" list.

Reply from Sport Clips Haircuts of West Chester - Beckett Commons:
Thank you for letting us know about your recent experience. We certainly apologize that we did not meet and exceed your expectations. We want to make sure this does not happen again. Please email us at Mens.haircuts@ohsclips.com with further details. Thank you.

1 rating

I have been getting my haircut there ever since they opened - 10+ years. Today, I never experienced the worse haircut and attitude by an employee, Kiki. I WILL NEVER RETURN AS LONG AS SHE IS WORKING THERE!

Reply from Sport Clips Haircuts of West Chester - Beckett Commons:
Thank you for letting us know about your recent experience. We certainly apologize that we did not meet and exceed your expectations. We want to make sure this does not happen again. Please email us at Mens.haircuts@ohsclips.com with further details. Thank you.

Rated 2.8 out of 5.0 based on 16 Client reviews

1
Tika S. | February 14, 2021 Service

"This happened yesterday on 2/13/21, about 1230ish, when I found this place along my drive. I go in a"

1
Jim W. | November 25, 2020 Overall Experience

"Mica - great haircuts! However, today when I arrived the receptionist person (don't know who) liter"

1
Dave J. | March 12, 2020 Overall Experience

"I have been getting my haircut there ever since they opened - 10+ years. Today, I never experienced"

5
Sean B. | December 22, 2019 Overall Experience

"Kayla was outstanding. Personable, and cut hair well. Recommend her, and will request her in the fu"

5
Richard Stone. | November 25, 2019 Overall Experience

"Service was exceptional "

5
Stacy M. | November 25, 2019 Haircut

"—"

5
Austin m. | November 24, 2019 Stylist

"service was excellent "

5
Abishek K. | September 17, 2018 Haircut

"Good fast service "

1
Wayne A. | June 9, 2018 Overall Experience

"Won't be back. Tired of signing in, waiting around, then being skipped. After the 3rd time signing "

5
David H. | June 5, 2018 Overall Experience

"I have used this location for over 10 or 15 years now. I have had nothing but the best service, hair"